Shipping
When Does My Order Ship?
Every order goes through 1–2 business days of handling before it leaves us. During that time we confirm your age, check payment and pack your items. Business days are Monday through Friday, not counting major holidays. Orders placed on a Saturday, Sunday or holiday enter handling on the next business day.
Delivery Speeds
Once your package is on its way, delivery time depends on the option you pick at checkout:
- Standard shipping: 5–8 business days
- Express shipping: 2–3 business days (paid upgrade, chosen at checkout)
These counts start the day your order ships, after handling is finished. For example, an express order placed on Monday that finishes handling on Tuesday would typically arrive between Thursday and Friday. Weekends and holidays aren’t counted.
Good to know: handling starts only after your order clears age verification, so finishing that step quickly keeps things moving.
Where We Ship
We deliver within the United States only. We don’t ship to Arkansas (AR), California (CA), Georgia (GA), Louisiana (LA), Maine (ME), Massachusetts (MA), New Hampshire (NH), New York (NY), Oregon (OR), Utah (UT) or Vermont (VT).
We can’t deliver to PO Boxes. If your order lists a PO Box, we will reach out and ask for a street address before it ships.
Shipping Costs
Your shipping cost, along with any free-shipping offer that applies, is shown at checkout before you pay.
Age Verification and Signature
You must be 21 or older to buy from SaveOnPuffs. Your age is verified at checkout by AgeChecker.Net, and an adult signature is required when your package is delivered. Learn more on our Age Policy page.
Payment
We accept Visa and American Express.
Delays
Delivery times are estimates, not guarantees. Weather, high volume and other events beyond our control can slow a package down, and shipping charges aren’t refunded if an express delivery arrives late.
Tracking Your Package
When your order ships, we email a tracking number to the address on your order. If you have an account, you can also find it by signing in and opening your order history.
Tracking can go quiet for a day or two between scans, which is normal. If it hasn’t moved for several business days, email us and we will check on it.
Packages are occasionally sent to the wrong facility by the shipping company. That is outside our control, but we are glad to help you follow up.
If you place more than one order around the same time, we may pack them together, and they will share one tracking number.
Address Mistakes
Double-check your delivery address before you submit your order. A wrong or incomplete address can delay delivery or cause the package to come back to us. A returned package can’t be sent out again until it reaches us and the new shipping cost has been paid.
Returns
Every return needs our approval first. Email support@saveonpuffs.com with your order number before sending anything back, and wait for our reply with instructions. Approved refunds post within 3–5 business days. See our Refund & Return Policy for the full details.
Defective, Missing or Damaged Items
If something in your order is defective, missing or damaged, email support@saveonpuffs.com with your order number and we will make it right.
Questions
Email support@saveonpuffs.com or visit our Contact Us page.