Last updated: October 2, 2026
SaveOnPuffs runs the online store at SaveOnPuffs.com. This page sets out what personal details we gather when you browse our website or buy from us, what we do with those details, and who else may see them. When we say “we,” “us” or “our,” we mean SaveOnPuffs. “Personal Information” means anything that identifies you or can reasonably be tied back to you.
Contact
Questions, requests and privacy complaints can all go to one place: email support@saveonpuffs.com. You are also welcome to write to our team from the Contact Us page.
Collecting Personal Information
Some details are gathered automatically while you move around our website, and others come from you when you check out or write to our support team. The two main groups are described below.
- Information about your device
- Why we gather it: so pages display properly on your screen and so we can study traffic patterns and make the store better.
- How it reaches us: automatically, through cookies, server logs, pixels, tags and similar tools that run when a page loads.
- Who receives it: BigCommerce, the platform our store is built on, along with our analytics provider.
- What it includes: your browser type and version, IP address, time zone, cookie data, the products and pages you look at, what you search for, and how you click or scroll through our pages.
- Information about your orders
- Why we gather it: to complete the sale, take payment, check your age, get the package to your door, send receipts and order updates, answer your questions, spot fraud and, if you have said yes to marketing, tell you about deals and new arrivals.
- How it reaches us: you give it to us at checkout or when you contact us.
- Who receives it: BigCommerce, the companies that process card payments for us, and AgeChecker.Net, which handles age verification.
- What it includes: your name, billing and delivery addresses, card details, email address and phone number, plus the details AgeChecker.Net needs to confirm you are 21 or older (for example your date of birth and, if your age can’t be confirmed automatically, a photo of a government-issued ID).
Minors
SaveOnPuffs.com is meant only for adults 21 and older, and we never knowingly gather information from anyone younger. A parent or guardian who thinks a child has shared details with us should email support@saveonpuffs.com, and we will remove them.
Sharing Personal Information
We pass information only to outside companies that help us operate the store and fill your orders, as explained above. Some examples:
- BigCommerce hosts our storefront and checkout. Their handling of customer data is covered in the BigCommerce privacy policy.
- AgeChecker.Net confirms that buyers meet the legal age requirement. Details are in the AgeChecker.Net privacy policy.
- If you sign up for our emails, an email service provider sends those messages on our behalf.
- We may also release information when the law requires it, when we receive a valid subpoena, warrant or similar legal demand, or when we need to defend our rights.
Behavioral Advertising
Some of the information described above helps us show ads and offers that are more likely to interest you. For example:
- Google Analytics tells us how shoppers find and use our website. Google describes its practices in the Google privacy policy, and you can switch off Google Analytics tracking with the Google Analytics opt-out add-on.
- Our ad partners may learn which pages you visited here, what you bought and how you responded to our ads elsewhere online. Some of this goes to them directly from us, and some is gathered through cookies or similar tools, which you may be asked to accept depending on where you live.
The Network Advertising Initiative explains how interest-based ads work on its website. To ask us not to share your details for advertising, see Your Privacy Choices.
Using Personal Information
In short, we use your details to run the store for you: listing products, taking payment, verifying your age, packing and shipping orders, and keeping you posted about new items and promotions.
Retention
Order records stay on file until you ask us to delete them, except for anything the law says we must hold onto. The section below explains how to make that request.
Your Rights
California residents may ask to see the Personal Information we keep about them, get a copy in a format they can take elsewhere, and have it fixed or deleted. Email support@saveonpuffs.com to make any of these requests. Someone you have authorized can also contact us for you the same way.
Cookies
We use cookies to keep your cart and checkout working, remember your preferences, keep your account signed in and secure, and understand how the site is used (analytics). You can block or delete cookies in your browser settings, but some parts of the store, like the cart and checkout, may not work without them.
Do Not Track
Web browsers have never agreed on a standard way to handle “Do Not Track” requests, so our website works the same way whether or not your browser sends one.
Changes
We may revise this page when our practices change or when legal, regulatory or business reasons call for it. The date at the top shows the latest version.
Complaints
Not happy with how we have handled your information? Email support@saveonpuffs.com and tell us what happened so we can look into it.